Privacy Policy
Last updated: February 22, 2026
1. Introduction
Keep Austin Scrubbin' ("we," "us," or "our") operates a mobile car wash service in Austin, Texas. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website at www.atxscrubbin.com and our related services.
2. Information We Collect
When you book a car wash or interact with our service, we may collect:
- Contact information: Your name, email address, and phone number
- Service address: The location where you'd like your car washed
- Payment information: Payment is processed securely through Stripe. We do not store your credit card number, CVV, or full payment details on our servers.
- Booking details: Vehicle size, selected services, preferred date and time
- Communication records: Text messages and communications related to your bookings
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your car wash bookings
- Send booking confirmations, reminders, and service updates via SMS
- Communicate with you about your appointments
- Process payments through our secure payment provider (Stripe)
- Improve our services and customer experience
4. SMS/Text Messaging
When you provide your phone number and book a service, you consent to receive text messages from Keep Austin Scrubbin' related to your booking. These messages may include:
- Booking confirmations
- Appointment reminders (the day before and one hour before your scheduled wash)
- Service completion notifications
- Direct communications from our team regarding your booking
Message frequency varies based on your booking activity. Typically 2–4 messages per booking. Message and data rates may apply depending on your mobile carrier and plan.
We will never share your phone number with third parties for marketing purposes. Your phone number is used solely for communications related to your car wash service.
To opt out of text messages, reply STOP to any message. For help, reply HELP or contact us at keep.austin.scrubbin@gmail.com.
5. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information only with:
- Stripe: Our payment processor, to securely handle transactions
- Twilio: Our SMS provider, to deliver text message notifications
- Supabase: Our database provider, to securely store booking information
These service providers are bound by their own privacy policies and only process your data as necessary to provide their services to us.
6. Data Security
We take reasonable measures to protect your personal information. Payment processing is handled entirely by Stripe using industry-standard encryption. Your data is stored securely using Supabase with row-level security policies.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us at keep.austin.scrubbin@gmail.com.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of text message communications at any time by replying STOP
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
Keep Austin Scrubbin'
Austin, Texas
Email: keep.austin.scrubbin@gmail.com